Policy Specialist

Manulife

Policy Specialist managing sensitive customer issues and communication related to billing inquiries. Collaborating in a supportive environment at a leading financial services group in Canada.

Posted 7/10/2026full-timeHalifax • 🇨🇦 CanadaMid-LevelSenior💰 CA$42,525 - CA$70,875 per yearWebsite

About the role

Key responsibilities & impact

Handle sensitive issues in order to ensure customer satisfaction
Provide detailed oral and written communication to business areas regarding inquiry resolutions
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Meet personal/team qualitative and efficiency targets
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wire, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and policy change inquiries
Conduct research and histories

Requirements

What you’ll need

Excellent verbal and written communication skills
Keen attention to detail with strong analytical abilities
Previous experience in the customer service industry
Post‑secondary education or equivalent work experience
Knowledge of Liberty Health (LH) systems is considered an asset
Experience with Health and Dental products is a strong asset
High aptitude to learn and apply information quickly
Strong interpersonal and collaboration skills
Ability to work efficiently in a fast‑paced, evolving environment while maintaining professionalism
Customer‑centric mindset with a proactive, 'go‑above‑and‑beyond' approach

Benefits

Comp & perks

health, dental, mental health, vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension)
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off program (including holidays, vacation)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inquiry ResolutionPayment ProcessingPolicy Change ManagementResearch and AnalysisPremium Payment Application

Soft Skills

Interpersonal SkillsCollaboration SkillsProactive MindsetProfessionalismAnalytical Abilities