Insurance Support Specialist

Manulife

Insurance Support Coordinator at Manulife assisting with daily operations for Independent Advisors. Responsible for application triaging, correspondence management, and reporting duties.

Posted 6/26/2026full-timeWaterloo • 🇨🇦 CanadaJunior💰 CA$39,225 - CA$65,375 per yearWebsite

About the role

Key responsibilities & impact

Sort and prioritize all incoming correspondence
Triage all new applications received
Handle insurance carrier feed rejects promptly
Generate reports
Create shells in WealthServ
Communicate effectively to management and escalate issues where appropriate
Identify gaps and risks in documentation and create/update documentation as necessary

Requirements

What you’ll need

0-2 years' experience in similar role
Proficiency with Excel and Outlook
Exceptional accuracy and attention to detail
Excellent research and problem resolution skills
Strong verbal and written communication skills
Good organization and prioritization skills
High level of customer service
Ability to meet deadlines and be flexible in adjusting priorities

Benefits

Comp & perks

Health, dental, and vision insurance
Short- and long-term disability coverage
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension)
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Generous paid time off (holidays, vacation, personal, sick days)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelOutlookreport generationdocumentation management

Soft Skills

attention to detailresearch skillsproblem resolutionverbal communicationwritten communicationorganizationprioritizationcustomer serviceflexibilitydeadline management