Senior Business Analyst

Manulife

Senior Business Analyst driving operational excellence and customer-centric solutions at Manulife. Contributing to processes, technology enhancements, and new product implementations across the business.

Posted 6/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $73,350 - $122,250 per yearWebsite

About the role

Key responsibilities & impact

Partner with stakeholders to deliver customer-centric solutions that improve end-to-end purchase experiences.
Apply agile principles to manage requirements, prioritize work, and adapt to evolving business needs.
Investigate operational challenges, analyze complex processes, identify inefficiencies, and recommend data-driven improvements.
Develop clear and actionable business requirements and user stories for system enhancements and new product implementations.
Collaborate with technology teams to integrate AI-driven tools that optimize processes, workflows, and decision-making.
Coordinate testing and implementation plans to support successful delivery of enhancements.
Act as a mentor and technical expert, guiding junior team members and promoting best practices.
Share knowledge and foster collaboration across business units to support consistency, scalability, and alignment with business objectives.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience.
5–7 years of progressive business analysis experience.
Strong understanding of financial services operations and customer experience principles.
Experience with agile methodologies and tools, such as Scrum or Kanban.
Excellent communication, facilitation, and stakeholder management skills.
Strong analytical and problem-solving skills with a focus on delivering measurable outcomes.
Ability to influence and negotiate to meet project objectives in a dynamic environment.
Ability to manage multiple priorities in a fast-paced environment and work independently or collaboratively within cross-functional teams.
Familiarity with AI technologies and their application in business process improvement is preferred.
Familiar with intelligent document processing and Power Bi is a plus.
Demonstrated adaptability across diverse processes, departments, and business priorities.
Proven ability to lead, inspire, and motivate teams toward process improvement initiatives and measurable results.
Experience collaborating with internal and external partners to achieve strategic goals.

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health support
Vision insurance
Short- and long-term disability
Life insurance
AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans (401(k))
Pension plans
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Up to 11 paid holidays
3 personal days
150 hours of vacation
40 hours of sick time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisagile methodologiesScrumKanbandata-driven improvementsuser storiesprocess improvementanalytical skillsproblem-solvingfinancial services operations

Soft Skills

communicationfacilitationstakeholder managementinfluencenegotiationadaptabilityleadershipmentoringcollaborationprioritization

Certifications

Bachelor's degree