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Operations Manager – Group Retirement Plans
ManulifeOperations Manager leading daily service and operational performance for Group Retirement Plans at Manulife. Focus on improving processes, team leadership, and stakeholder management.
Posted 6/24/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSenior💰 CA$88,800 - CA$138,800 per yearWebsite
About the role
Key responsibilities & impact- Oversee daily operations for the Group Retirement Plans service function
- Lead process improvement efforts by identifying inefficiencies and implementing practical solutions
- Standardize procedures and maintain clear documentation
- Lead and develop a team of Client Account Representatives and Service Advisors
- Own and manage key performance indicators for the function
- Monitor results and provide regular reporting to leadership
- Support strong business-to-business relationships with stakeholders
- Lead risk and compliance activities for the function
Requirements
What you’ll need- Bachelor’s degree in business, finance, operations, or a related field, or equivalent work experience
- 5+ years of experience in operations and client service management
- Proven experience leading people in a service or operations environment, including performance management, coaching, and team development
- Experience managing service performance and operational KPIs in a high-volume, client-facing function
- Working knowledge of risk, compliance, and control requirements within a regulated financial services environment
Benefits
Comp & perks- Health, dental, mental health, and vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and share ownership plan with employer matching contributions
- Paid time off including holidays, vacation, personal, and sick days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementclient service managementperformance managementcoachingteam developmentKPI managementprocess improvementrisk managementcompliancedocumentation
Soft Skills
leadershipcommunicationrelationship managementproblem-solvingorganizational skills
Certifications
Bachelor’s degree