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Bilingual Disability Case Analyst, Case Manager
ManulifeBilingual Disability Case Analyst at Manulife providing case management for Canadian members dealing with recovery and claims. Focused on guiding independence and wellbeing through analytical and empathetic support.
About the role
Key responsibilities & impact- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
- Action daily administrative tasks including responding to emails and telephone calls in a timely manner
- Assess claims based on contractual, medical, and vocational barriers
- Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners
- Write letters to communicate pertinent benefit-related information based on analytical reasoning
- Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members
Requirements
What you’ll need- Fully bilingual (French/English)
- College or university degree in a healthcare program or equivalent work experience
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- Background in a health-related field is advantageous
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills
Benefits
Comp & perks- Health insurance
- Dental
- Mental health support
- Vision insurance
- Short- and long-term disability coverage
- Life insurance and AD&D coverage
- Adoption/surrogacy benefits
- Wellness programs
- Paid time off including holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Retirement savings plans with employer matching
- Financial education and counseling resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
disability managementgroup benefitsanalytical reasoning
Soft Skills
emotional intelligencecompassionorganizational skillsprioritization skillsdecision makingresiliencycommunication skillscollaboration
Certifications
college degree in healthcareuniversity degree in healthcare