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Benefit Administrator, Admin Advantage Update
ManulifeUpdate Benefits Administrator at Manulife managing client and plan member requests related to benefits eligibility. Enhancement of customer experience through effective administration in a fast-paced environment.
About the role
Key responsibilities & impact- manage client and plan member requests related to eligibility processes
- act as Plan Administrator for large clients with complex plans
- manage day-to-day administration of assigned policies
- process member-related eligibility requests daily
- manage client inbox items and provide follow-up
- administer member eligibility processes in accordance with client specific Admin guide
- provide accurate answers to client requests
- partner with Call Centre Representatives and other resources to resolve issues
Requirements
What you’ll need- at least 3 years in customer service
- excellent knowledge of MS applications & communication tools
Benefits
Comp & perks- health, dental, mental health, vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada (including holidays, vacation, personal, and sick days)
- full range of statutory leaves of absence
ATS Keywords
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Soft Skills
customer servicecommunicationproblem-solvingclient managementadministration