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Manulife

Research Benefits Administrator

Manulife

Research Benefits Administrator managing client and plan member inquiries related to eligibility processes. Collaborates on customer-focused solutions within a fast-paced benefits administration environment.

Posted 6/24/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$42,525 - CA$70,875 per yearWebsite

About the role

Key responsibilities & impact
  • Manage client and plan member inquiries related to eligibility processes
  • Act as Plan Administrator for large clients managing the administration of assigned policies
  • Process member-related eligibility requests daily
  • Research and analyze member eligibility-related issues
  • Collaborate with various teams to resolve issues and process requests
  • Support the implementation team on the installation of new business

Requirements

What you’ll need
  • At least 3 years in customer service
  • Excellent knowledge of MS applications & communication tools

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Soft Skills
customer servicecommunicationcollaborationproblem-solvingresearchanalysis