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About the role
Key responsibilities & impact- Perform quality reviews of system configurations and documentation
- Communicate audit findings, trends, and recommendations
- Identify recurring issues and improvement opportunities through data analysis
- Stay informed of updates to policies, procedures, systems, and regulatory requirements
- Initiate and support process improvements
- Participate in calibration sessions for consistency and accuracy
- Provide post-training support to new Quality Analysts
- Support rework investigations to reduce errors
- Support SOX, SOC, Key Risk Reviews, and audits as required
Requirements
What you’ll need- Fully bilingual (French/English)
- Strong proficiency with Group Benefits applications, processes, and operational workflows
- Working knowledge of Group Benefits systems (V3, ManuConnect, Clients II, ESC, CPM)
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Previous experience in Plan Design or Plan Installation (an asset)
- Strong analytical, technical, organizational, and problem-solving skills
- High level of accuracy, attention to detail, and sound judgment
- Ability to prioritize workload and act with urgency
- Self-motivated and able to work with minimal supervision
- Strong communication and negotiation skills
- Adaptability to change and eagerness to learn
- Proven time management and organizational skills
- Ability to understand, assess, and mitigate operational and compliance risk
Benefits
Comp & perks- health, dental, mental health, vision insurance
- short- and long-term disability coverage
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans
- pension plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisquality reviewsprocess improvementsPlan DesignPlan InstallationGroup Benefits applicationsGroup Benefits systemsMicrosoft OfficeV3ManuConnect
Soft Skills
bilingualanalytical skillsorganizational skillsproblem-solving skillsattention to detailtime managementcommunication skillsnegotiation skillsadaptabilityself-motivated