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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data analysisquality reviewsprocess improvementsPlan DesignPlan InstallationGroup Benefits applicationsGroup Benefits systemsMicrosoft OfficeV3ManuConnect
Soft Skills
bilingualanalytical skillsorganizational skillsproblem-solving skillsattention to detailtime managementcommunication skillsnegotiation skillsadaptabilityself-motivated
Tools & Technologies
Clients IIESCCPM
Industry Keywords
SOXSOCKey Risk Reviewsauditsoperational workflowsregulatory requirementspost-training supportrework investigationscompliance riskcalibration sessions
About the role
Key responsibilities & impact- Perform quality reviews of system configurations and documentation
- Communicate audit findings, trends, and recommendations
- Identify recurring issues and improvement opportunities through data analysis
- Stay informed of updates to policies, procedures, systems, and regulatory requirements
- Initiate and support process improvements
- Participate in calibration sessions for consistency and accuracy
- Provide post-training support to new Quality Analysts
- Support rework investigations to reduce errors
- Support SOX, SOC, Key Risk Reviews, and audits as required
Requirements
What you’ll need- Fully bilingual (French/English)
- Strong proficiency with Group Benefits applications, processes, and operational workflows
- Working knowledge of Group Benefits systems (V3, ManuConnect, Clients II, ESC, CPM)
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Previous experience in Plan Design or Plan Installation (an asset)
- Strong analytical, technical, organizational, and problem-solving skills
- High level of accuracy, attention to detail, and sound judgment
- Ability to prioritize workload and act with urgency
- Self-motivated and able to work with minimal supervision
- Strong communication and negotiation skills
- Adaptability to change and eagerness to learn
- Proven time management and organizational skills
- Ability to understand, assess, and mitigate operational and compliance risk
Benefits
Comp & perks- health, dental, mental health, vision insurance
- short- and long-term disability coverage
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans
- pension plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program