Bilingual Mortgage Fulfilment Officer

Manulife

Bilingual Mortgage Fulfilment Officer at Manulife Bank verifying residential mortgage applications and preparing mortgage-related transactions. Collaborate with internal partners and ensure customer service standards are met.

Posted 6/24/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,900 - CA$76,500 per yearWebsite

About the role

Key responsibilities & impact

verification of documents of residential mortgage applications from new loan inception to instructions to lawyers and notaries
preparing and processing all mortgage-related transactions and documents
Review documents submitted by the Mortgage Specialist to ensure the file is in good order and all conditions have been met
Set up and administer new mortgage business and process the related financial transactions
Address routine queries from internal partners
Apply strong decision making and problem-solving skills to resolve situations
Maintain strong accountability with respect to workload and responsiveness
Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes
Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service
Identify continuous improvement opportunities and share ideas for improvements

Requirements

What you’ll need

Fully bilingual (French/English)
General knowledge of residential mortgage business and mortgage underwriting practices an asset
Sound knowledge of MS Office programs, such as Word, Excel, Outlook
Previous Banking experience is an asset
Excellent customer service skills
Strong interpersonal skills
Proven organization and time management skills
Strong attention to detail
Ability to work in a high-volume, fast-paced environment
Ability to understand and correctly interpret legal mortgage documents
Team collaborative (strong Team player)
Willing to work flexible hours during peak season

Benefits

Comp & perks

health, dental, mental health, vision insurance
short- and long-term disability insurance
life and AD&D insurance
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off including holidays, vacation, personal, and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage application verificationmortgage transaction processingdocument reviewfinancial transaction processingmortgage underwriting practiceslegal document interpretation

Soft Skills

decision makingproblem solvingaccountabilitycustomer serviceinterpersonal skillsorganizationtime managementattention to detailteam collaborationflexibility