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Manulife

Controls and Governance Specialist

Manulife

Manage key business risks and system issues in Global Investments Operations group at Manulife. Collaborate across teams for data analysis, reporting, and compliance.

Posted 6/24/2026full-timeQuezon City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Perform a variety of projects and initiatives that will help capture key business risks and address systemic and thematic issues across the different functions in the Global Investments Operations group.
  • Timely and accurate data gathering, research, data analytics, testing and coordination with various leaders and SMEs from other teams to identify the root causes.
  • Work with operations, technology and business stakeholders for resolution, execution and post-implementation support and controls.
  • Manage all relevant controls and governance reporting via PowerBI or other relevant reporting/dashboard platforms.
  • Ensure the completion of team’s daily business deliverables and adherence to agreed Service Level Agreement and Schedule of Services.
  • Diligently work with Investment Operations and other internal/external teams on process and production updates and issues relevant to completion of tasks.
  • Responsible for reviewing Cash and Position exceptions as part of the Recon Governance model.
  • Collect, analyze, and interpret data from various sources to create comprehensive reports.
  • Develop and maintain reporting templates and dashboards for various stakeholders and ensure accuracy and consistency in all reporting outputs.
  • Be able to train team members in building business dashboards.
  • Draft, edit, and distribute internal communications, including newsletters, announcements, and presentations.
  • Aid in the preparation of Management Information reports such as data gathering, data cleansing.
  • Lead operational process improvements, recommend, and initiate tactical solutions/initiatives, and actively participate on projects such as system transitions (UAT), process transformations etc.
  • Aid in the successful delivery of compliance, audit, and regulatory facilitated requirements.
  • Aid in the technical capability development of the team.
  • Ensure procedures are updated and lead the annual procedure exercise.
  • Remain updated with relevant industry development and market-specific best practices.
  • Act as back-up Subject Matter Expert as required, participate in a regular program of industry-specific training and interdepartmental cross-training to ensure continuity of service and capability development.

Requirements

What you’ll need
  • Bachelor’s degree in business administration, Accounting, Finance, Economics or any related course.
  • At least five years related work experience.
  • At least intermediate knowledge on different investment products required.
  • Operational experience in functions related to Investments / Market Operations such as reconciliations, asset servicing, settlements, onboarding, static.
  • Strong analytical skills and proficiency in data analysis tools.
  • CISI certifications, CPA/CFA designation is an advantage.
  • Project Management and Operational Excellence training / certification such as PMO, Agile - SCRUM, Six Sigma an advantage.
  • Intermediate to Advanced MS Office skills.
  • Track record of continuous improvement projects leveraging Power Platform is an advantage.
  • Experience delivering automation projects in collaboration with Robotics and Machine Learning Technology teams is an advantage.
  • Knowledge in third party financial data platforms eg. OMGEO, Bloomberg, Aladdin, DUCO is an advantage.

Benefits

Comp & perks
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data analyticsdata gatheringdata cleansingreportingdashboard developmentprocess improvementsreconciliationsasset servicingsettlementsautomation
Soft Skills
analytical skillscommunicationteam trainingproject managementleadershipproblem-solvingcollaborationattention to detailorganizational skillscontinuous improvement
Certifications
CISICPACFAPMOAgile - SCRUMSix Sigma