Business Systems Analyst

Manulife

Business Analyst role on Document Management Platform, catering to customer communications at John Hancock. Focused on requirements analysis, stakeholder engagement, and end-to-end testing.

Posted 6/21/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $90,160 - $167,440 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Review and interpret XSDs and related data models from admin systems to ensure required data elements are available to support SmartCOMM templates and communications
Gather and analyze mock-ups and business inputs for new or updated customer communications
Translate business needs and mock-ups into clear Business Requirements Documents (BRDs)
Create, maintain, and validate end-to-end data mapping documentation
Serve as a primary liaison between business partners, admin/system teams, SmartCOMM developers, and external vendors
Communicate requirements, BRDs, and mapping specifications clearly to the development and QA teams
Coordinate integration activities with admin systems to ensure data feeds, APIs, and file exchanges support the required document generation and distribution workflows
Plan, coordinate, and support end-to-end testing of SmartCOMM solutions
Participate in core team, governance, and prioritization meetings to report on status, risks, issues, and dependencies related to SmartCOMM initiatives
Identify opportunities to standardize templates, mappings, and processes across communications

Requirements

What you’ll need

Bachelor’s degree in Business, Information Systems, Computer Science, Software Engineering or related field
Minimum 4 years of IT industry experience is required
0–2 years of experience in a Business Analyst, business systems, or related analytical role
Experience with REST API integration/services
Foundational understanding of software development and system integration concepts
Strong understanding of XML/XSD and basic data mapping
Ability to gather information from stakeholders and help document requirements in a clear, structured format
Strong attention to detail with the ability to analyze and validate data, mock‑ups, and test results against documented requirements
Basic understanding of testing concepts (system, integration, UAT)
Strong written and verbal communication skills
Comfortable working with standard productivity and collaboration tools (e.g., Excel, PowerPoint, Visio/Miro, Confluence/SharePoint, Jira/Azure DevOps)

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension/401(k))
Financial education and counseling resources
Up to 11 paid holidays
3 personal days
150 hours of vacation
40 hours of sick time (or more where required by law) each year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

XSDdata mappingREST APIXMLbusiness requirements documentationdata analysistesting conceptsSmartCOMM

Soft Skills

attention to detailcommunicationstakeholder engagementanalytical thinkingcollaboration