AVP, Operations Implementation and Innovation

Manulife

AVP of Implementation & Innovation shaping strategic agenda and overseeing program delivery at Manulife. Fostering innovation and operational excellence in Retail & Wealth Operations.

Posted 6/19/2026full-timeBoston • Arizona, Massachusetts • 🇺🇸 United StatesLead💰 $152,900 - $283,800 per yearWebsite

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Hard Skills

program deliverychange enablementdigital transformationoperating model changeAIlow code toolkitsrisk and control frameworksstrategic roadmapgovernance frameworksinnovation opportunities

Soft Skills

strategic advisorcustomer-first mindsetcommunicationadaptabilityagilityteam leadershipstructured analysisvision articulationclient journey enhancementcomplex problem solving

Industry Keywords

wealth managementasset managementfund operationsregulatory frameworksglobal jurisdictionstransformation activitiesservice qualityproductivity improvementmatrix organizationstrategic initiatives

About the role

Key responsibilities & impact

Act as a strategic advisor to the Global Head of Retail & Wealth Operations
Support prioritization, sequencing, and execution of the function’s strategic agenda
Define and operationalize the strategic roadmap aligned with business priorities
Provide end-to-end coordination of strategic initiatives
Champion a customer-first mindset to enhance client and advisor journeys
Oversee complex program delivery, ensuring delivery on time and on budget
Establish governance and delivery frameworks
Embed Manulife’s risk, compliance, and control standards into all transformation activities
Oversee testing, readiness, and post-implementation controls
Identify and scale innovation opportunities
Drive AI, automation, and digital capabilities
Design scalable operating models that continuously improve service quality and productivity
Lead and develop high performing teams

Requirements

What you’ll need

15+ years in strategy, transformation, or operations leadership
Knowledge of wealth and asset management operations, Fund operations, and regulatory frameworks across global jurisdictions
Expertise in program delivery, execution, and change enablement
Strong understanding of regulatory risk and control frameworks
Experience with digital transformation and driving operating model change with AI and low code toolkits
Strong verbal and written communication with the ability to effectively articulate and communicate vision, possibilities and outcomes across all levels in a complex matrix organization
Strong adaptability and agility; able to reprioritize effectively in fast‑moving environments
Ability to translate ambiguous business problems into structured analysis and recommendations.

Benefits

Comp & perks

health insurance
dental
mental health
vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension/401(k) savings plans)
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off program including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time