Manulife

Platform Technical Analyst

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Quezon City • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

AEMApacheAWSCloudJavaLinuxServiceNowSplunkUnix

About the role

  • Participate in platform upgrades and patching activities.
  • Maintain and update platform support documentation as needed.
  • Adhere to established change management procedures.
  • Provide off-hours and extended shift support when required.
  • Participate in On-Call rotation to provide AEM platform support.
  • Take proactive ownership of incidents and issues until resolution.
  • Log and track identified system problems through to resolution.
  • Create and maintain documentation on processes, policies, application configurations, and user support materials.
  • Communicate effectively and collaborate with cross-functional teams.
  • Build strong working relationships with internal teams, technology vendors, and outsourcing service providers.
  • Interface with IS groups, strategic vendor partners, business units, and leadership stakeholders.
  • Drive application enhancements and automation initiatives.
  • Optimize and lead process improvement efforts.
  • Provide Tier 2 support for platforms and processes.
  • Lead or participate in improvement projects, implementations, and upgrades to information delivery and analysis tools.
  • Manage promotion and migration of codes and packages.
  • Participate in annual disaster recovery exercises.
  • Implement and manage URL redirections for AEM-hosted websites.
  • Onboard and configure new domains in AEM, including CDN and WAF setup.
  • Update SSL, SSO, SAML, and other certificates for the AEM platform.
  • Configure and monitor logs within AEM.
  • Initiate content synchronization across AEM environments.
  • Participate in Emergency Change Requests (ECRs) to resolve production issues.
  • Suggest platform improvements based on SLA understanding.
  • Manage and monitor DEVO logs at the platform level.
  • Provide user support services: Create and track user requests via JIRA and ServiceNow; update existing tickets and maintain JIRA dashboards; produce weekly status updates.
  • Provide consulting services: Analyze business enhancement requests; collaborate with vendors on work estimates.
  • Generate on-demand reports: Access audit reports; Groups audit reports.

Requirements

  • Bachelor’s degree in computer science, Information Technology, Information Systems, or any related course.
  • 3+ years of Information Technology experience.
  • Able to work in an Agile environment indicating progress and reporting in JIRA.
  • Good Knowledge of AEM architecture and Cloud Platform services.
  • Good technical expertise of Web Server like Apache HTTPD, IIM etc.
  • Good technical expertise in integrating log/app monitor tools like Nagios, New Relic, Splunk, DEVO and Dynatrace with AEM.
  • Experience with CMS/AEM Developer tools such as: Apache Felix, Apache Sling, Jackrabbit, CRXDE, etc.
  • Experience with LINUX/UNIX.
  • Good knowledge of AWS and CDN-WAF like Akamai.
  • Windows PowerShell knowledge is a plus.
  • Good understanding/knowledge on HTML/CSS.
  • Ability to interpret/configure HTML Headers.
  • Nice to have: AEM: Solar-Putty, Putty-Gen (Or any equivalent bash app), WinSCP (or any equivalent SFTP app), CRX Package Manager, CRX/DE, Touch UI, AEM System Console, browser’s developer tools.
  • Preferred: strong problem-solving skills, client and action-oriented, creative and proactive thinker.
  • Preferred: effective communication, cooperation, collaboration; ability to lead and influence technical peers and decision makers.
  • Preferred: good organizational, time management, and planning skills; ability to work independently and meet tight deadlines.
  • Preferred: Good Knowledge on Cloud platforms and Java Design principles/ functional programming concepts.
  • Amenable to work on a hybrid set-up (3x a week onsite).
  • Amenable to work at UP Ayala Technohub (Quezon City).
  • Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need).
Benefits
  • We’ll empower you to learn and grow the career you want.
  • Flexible environment where well-being and inclusion are more than just words.
  • Hybrid working arrangement (Amenable to work on a hybrid set-up (3x a week onsite)).
  • Support and recognition from a global team (recognitions and awards cited).
  • Professional development and learning opportunities.
  • Accommodation support during the application process for reasonable accommodations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AEM architectureCloud Platform servicesWeb ServerApache HTTPDNagiosNew RelicSplunkDEVODynatraceHTML/CSS
Soft skills
problem-solving skillsclient-orientedcreative thinkereffective communicationcollaborationorganizational skillstime managementplanning skillsability to work independentlyability to meet deadlines