Senior Individual Disability Case Manager

Manulife

Disability Senior Case Manager providing claims management for Individual Disability insurance products across Canada. Focus on maintaining superior customer service and managing complex claims processes.

Posted 6/15/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$59,100 - CA$98,500 per yearWebsite

About the role

Key responsibilities & impact

Establish and maintain superior customer service to policyholders, agents, marketing centers
Manage ongoing claims by requesting further medical, financial documentation or investigations as required
Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements
Make decisions on claim benefit eligibility determination and communication decisions to stakeholders
Document the claim file to ensure an accurate record of events that transpire in the claim handling
Obtain proper file information and review with policy provisions to verify eligibility
Accurately maintain claim records on system to ensure accuracy of reserve calculations

Requirements

What you’ll need

University degree in any discipline or equivalent experience
2–3+ years of experience in claims adjudication, ideally in disability claims
Strong customer service orientation with solid negotiation skills
Excellent interpersonal skills, with strong oral and written English communication skills
Strong working knowledge of medical conditions and terminology
Good understanding of underwriting processes
Strong analytical skills

Benefits

Comp & perks

health insurance
dental
mental health
vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans
vacation days
personal days
sick days
statutory leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims adjudicationmedical terminologyunderwriting processesanalytical skills

Soft Skills

customer service orientationnegotiation skillsinterpersonal skillsoral communicationwritten communication

Certifications

university degree