Client Service Manager
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $60,375 - $100,625 per year
Job Level
JuniorMid-Level
About the role
- Deliver high level client service through reactive and proactive communication
- Respond, within service standards, to all incoming inquiries from clients and advisors
- Complete plan level administrative functions
- Provide professional, high-quality service to internal and external customers
- Provide operations support including resolving escalated customer complaints
- Effectively utilize leadership skills to support and contribute to team goals
- Leverage multiple administration systems to address inquiries
- Set and meet client expectations for complex issue resolution and follow-up within an established, specified timeframe
Requirements
- 2-4 year retirement product experience
- Excellent verbal communication skills and effective listening skills
- Ability to build positive relationships between customer/company
- Strong attention to detail
- Demonstrated commitment to continuous improvement and challenge of the status quo
- Excellent organization and multi-tasking skills
- In-depth knowledge of the business area, processes and services
- Preferred: 401k Retirement product experience
- Preferred: Experience with Omni; ERISA/Plan design knowledge
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance
- Generous paid time off: up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law)
- Full range of statutory leaves of absence
- Flexible environment and support for well-being and inclusion
- Hybrid working arrangement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retirement product experience401k retirement product experienceERISA knowledgeplan design knowledge
Soft skills
verbal communication skillseffective listening skillsrelationship buildingattention to detailcontinuous improvementorganization skillsmulti-tasking skills