Lead Platform Reliability Engineer

Manulife

Lead Platform Reliability Engineer at Manulife, responsible for managing Azure Kubernetes Services and maximizing platform efficiencies while collaborating with internal teams.

Posted 6/4/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $127,330 - $236,470 per yearWebsite

Tech Stack

Tools & technologies

AzureFluxJenkinsKubernetesMongoDBNGINXRedisTerraform

About the role

Key responsibilities & impact

Responsible for managing Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, platform roadmaps to delivery, and accountable for platform efficiencies.
Act as Subject Matter Expert on platform for internal clients and teams within the organization.
Lead KPI development, and drive implementation of best practices.
Champion adoption of standards around platform management, compliance, and security patterns.
Optimizing product performance and maximizing business value of the platform.
Plan and lead platform evolutions, including upgrades and feature enhancements by collaborating with internal stakeholders and vendors.
Ownership of customer issues from inception to resolution.
Assist in investigation and resolution of client, product/platform issues in a multi-vendor environment.
Manage multiple cases involving a variety of technologies, protocols, and equipment.
Responsible for consistent delivery of product services on a 24/7 basis within well-defined Service Level Agreement.

Requirements

What you’ll need

Minimum 10+ years industry experience
At least 5 + years with specific hands-on experience in the support and administration of Azure
Deep experience with Azure architecture, best practices and the AKS/IAAS/PAAS/CICD pipeline eco-system
In-depth understanding of constraints of various Azure Services (Azure PaaS: AKS, ASE, DataBricks, ADL, Redis, KeyVault, Functions, Synapse, ML, New Relic, DEVO, Azure Monitor)
Experience working with Agile methodologies and DevOps (CI/CD, Terraform, Jenkins, GitHub, GitHub Actions, Helm, Flux)
Broad knowledge of other related technical disciplines: Operating systems, middleware, database, capacity, performance management (SQLMI, MongoDB, Cosmos DB)(Load balancer: ISTIO, Azure ILB, NGINX)
Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers
Knowledge of financial models and budgeting; ability to estimate the financial impact of technology alternatives and to balance costs against benefits
University degree (Computer Science or related discipline preferred) or equivalent experience
5 + years of experience in a large, multinational organization, experience within financial services or insurance industry preferred
Advanced Microsoft Azure certification(s) are highly preferred
Knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions, capabilities, and impact of new technologies.

Benefits

Comp & perks

Health insurance
Dental coverage
Mental health support
Vision insurance
Long-term disability insurance
Life and AD&D insurance
Adoption/surrogacy benefits
Employee/family assistance plans
Pension plans
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Azure Kubernetes ServicesAzure PaaSCI/CD pipelineAzure architectureTerraformJenkinsGitHubSQLMIMongoDBCosmos DB

Soft Skills

communicationcollaborationleadershipinfluenceproblem-solvingcustomer servicebudgetingfinancial impact estimation

Certifications

Microsoft Azure certification