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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
client administrationfinancial transactionsrelationship management
Soft Skills
communicationproblem-solvingnegotiationservice qualityproductivityclient education
Tools & Technologies
ExcelMicrosoft WordPowerPointAccess Databases
Industry Keywords
business-to-business (B2B)client servicingcustomer service
About the role
Key responsibilities & impact- Manages a full block of clients
- Deliver professional and trusted service to clients and brokers
- Build solid relationships both internally and externally
- Provide high-quality service to a block of clients
- Meet service quality and productivity standards
- Resolve or negotiate solutions to client issues
- Document and track client discussions or complaints
- Proactively educate clients on new product features
- Provide accurate client administration by processing financial transactions
- Monitor, control and minimize outstanding suspense account items
- Contribute to the improvement of work systems
Requirements
What you’ll need- 2–3 years of experience in business‑to‑business (B2B) client servicing or support
- Experience as a Customer Service Representative, with a strong focus on relationship management
- Proficient in Excel, Microsoft Word, PowerPoint and Access Databases
- Education: Undergraduates (minimum 2 years completed) or bachelor's degree
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities