Business Analyst – Operational Controls

Manulife

Business Analyst enhancing operational controls and risk management processes at Manulife. Collaborating with operations teams to ensure embedded and effective control frameworks.

Posted 6/3/2026full-timeHalifax • 🇨🇦 CanadaMid-LevelSenior💰 CA$56,175 - CA$93,625 per yearWebsite

About the role

Key responsibilities & impact

Design, document, and maintain operational controls that mitigate risk across AdminAdvantage processes.
Assess control effectiveness and identify gaps, breakdowns, or emerging risks.
Support control remediation activities and track issues through resolution.
Ensure controls are embedded into operational processes rather than operating as standalone activities.
Analyze control results and exceptions to identify trends, root causes, and improvement opportunities.
Ensure reporting is accurate, timely, and actionable for operational leaders.
Partner with stakeholders to continuously improve control measurement and visibility.
Support and monitor automation tools and system-based controls to ensure they are functioning as intended.
Perform data validation, reconciliations, and reasonableness checks to ensure control outputs are reliable.
Act as a trusted partner to AdminAdvantage operations teams, helping them understand control expectations and outcomes.

Requirements

What you’ll need

Strong experience in operational controls, operational risk, or control monitoring within business operations.
Proven ability to build and interpret control reporting and operational metrics.
Strong analytical skills with hands-on experience validating and reconciling data.
Experience partnering closely with operations teams to support execution and issue resolution.
Solid business analysis skills including requirements gathering, process mapping, and impact analysis.
Comfort working with systems, automation tools, and datasets.
Excellent communication skills, with the ability to explain control outcomes to both technical and non-technical audiences.
Ability to work through ambiguity and manage competing priorities in an operational environment.

Benefits

Comp & perks

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

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Hard Skills & Tools

operational controlsoperational riskcontrol monitoringcontrol reportingoperational metricsdata validationdata reconciliationprocess mappingimpact analysisautomation tools

Soft Skills

analytical skillscommunication skillsproblem-solvingcollaborationadaptabilitystakeholder engagementattention to detailtime managementcritical thinkingambiguity management