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Business Quality Analyst
ManulifeBusiness & Quality Analyst responsible for analyzing and improving business processes at Manulife. Collaborate with stakeholders to ensure quality standards and operational efficiency.
About the role
Key responsibilities & impact- Analyze business processes and identify areas for improvement
- Ensure quality standards are met throughout the project lifecycle
- Gather requirements and document workflows
- Develop and execute test plans
- Monitor project deliverables and perform quality assurance reviews
- Collaborate with cross-functional teams to facilitate process improvements
- Conduct post-funding quality control activities
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Information Systems, or related field
- Proven experience in business analysis and quality assurance roles
- Strong analytical, problem-solving, and communication skills
- Familiarity with business process modeling and quality management methodologies
- Ability to work independently and collaboratively in a fast-paced environment
- Experience in post-funding quality control, compliance review, or audit processes is highly desirable
- Bilingualism (English and French) is an asset, proficiency required for clients from various provinces outside Quebec
Benefits
Comp & perks- Health, dental, mental health, vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program in Canada
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisquality assurancebusiness process modelingquality management methodologiestest plansworkflow documentationcompliance reviewaudit processes
Soft Skills
analytical skillsproblem-solving skillscommunication skillscollaborationindependenceadaptability
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Information Systems