Director, Intelligent Automation – AI

Manulife

Director leading the design and evolution of operational AI and automation initiatives at Manulife. Driving measurable business outcomes and influencing enterprise-wide transformation efforts.

Posted 5/29/2026full-timeWaterloo • 🇨🇦 CanadaLead💰 CA$118,300 - CA$168,300 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Own and manage the delivery roadmap for the augmentation portfolio across business units, ensuring clear timelines, milestones, and value realization
Lead solution delivery across both low-code rapid deployments and complex builds, ensuring high standards of accuracy, reliability, and adoption
Serve as the primary business partner to central Technology teams, aligning augmentation solutions with foundational technology investments
Oversee operational quality, governance, and release readiness, ensuring all capabilities meet defined acceptance criteria and audit standards
Build and develop high-performing teams, while engaging stakeholders and communicating outcomes to business leaders and executives
Drive capacity planning, prioritization, and continuous improvement of the shared augmentation library to maximize long-term value

Requirements

What you’ll need

10+ years of experience in operational transformation, intelligent automation, product delivery, or related domains
Proven track record of delivering enterprise-grade solutions into production environments
Strong understanding of operations in financial services, banking, or insurance sectors
Experience owning product roadmaps, capacity planning, prioritization, and measurable value delivery
Familiarity with Microsoft ecosystem (Azure, Power Platform) and Salesforce at a functional level
Demonstrated ability to collaborate across IT, architecture, and business teams
Experience leading teams (5–6 members) with a focus on building inclusive, high-performing environments
Bachelor’s degree required

Benefits

Comp & perks

health, dental, mental health, vision insurance coverage
short- and long-term disability insurance
life and AD&D insurance coverage
adoption/surrogacy benefits
wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days
full range of statutory leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational transformationintelligent automationproduct deliverycapacity planningprioritizationvalue deliverysolution deliverylow-code rapid deploymentsenterprise-grade solutionsrelease readiness

Soft Skills

team buildingstakeholder engagementcommunicationcollaborationleadershipcontinuous improvementgovernanceoperational quality