Manager, Operations Transformation PMO

Manulife

Manager driving transformation initiatives in Operations Excellence at Manulife. Ensuring financial rigor and governance across program portfolio in Toronto, Ontario with hybrid work arrangement.

Posted 5/29/2026full-timeToronto • 🇨🇦 CanadaSeniorLead💰 CA$92,900 - CA$142,900 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own executive reporting cadence for transformation initiatives and augmentation programs, including bi-weekly, monthly, and quarterly reviews
Build and maintain benefits realization frameworks and financial tracking models across all major initiatives
Partner with Finance and BU stakeholders to define and track KPIs such as cost, productivity, quality, SLA, and operational efficiency
Maintain an integrated portfolio view, identifying dependencies, resource constraints, and sequencing risks across initiatives
Support program governance including sprint demos, executive committee preparation, and stakeholder engagement
Manage funding allocations, business case development, and maintain strategic artifacts and documentation
Analyze and monitor operations technology costs including infrastructure, cloud usage, and licensing
Ensure alignment with Technology PMO and enterprise reporting standards

Requirements

What you’ll need

8+ years of experience in program management, PMO leadership, or finance business partnering within transformation environments
Proven experience managing large, multi-initiative portfolios with strong governance and reporting discipline
Experience building and managing benefits realization frameworks in partnership with Finance
Strong expertise in executive reporting, steering committees, and program cadence management
Ability to communicate financial and operational metrics clearly to senior leadership
Experience collaborating in matrix environments, including with Technology or central PMO teams
Strong written communication skills with ability to translate complex concepts into executive-ready insights
Experience working in regulated industries (e.g., financial services, insurance, healthcare)
Bachelor’s degree required

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability
Life insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans including pension
Global share ownership plan with employer matching
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal, and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementfinancial tracking modelsbenefits realization frameworksKPI trackingportfolio managementgovernancebusiness case developmentoperations technology cost analysiscloud usage analysisreporting standards

Soft Skills

communicationstakeholder engagementcollaborationwritten communicationexecutive reportinganalytical skillsorganizational skillsleadershipproblem-solvingpresentation skills