Case Manager

Manulife

Disability Case Manager supporting plan members across Canada through illness, injury, and recovery. Utilize healthcare knowledge, emotional intelligence, and problem-solving skills for effective case management.

Posted 5/28/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$51,975 - CA$86,625 per yearWebsite

About the role

Key responsibilities & impact

Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner
Assessing claims based on contractual, medical, and vocational barriers
Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners
Writing letters to communicate pertinent benefit related information based on analytical reasoning
Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members

Requirements

What you’ll need

Bilingualism (English and French) is an asset
A college or university degree in a healthcare program or equivalent work experience is considered an asset
Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
Knowledge of disability management and/or group benefits is an asset
A background in a health-related field is advantageous
Comfortable and skilled in handling both incoming and outgoing calls
Excellent organizational and prioritization skills are critical for handling diverse tasks

Benefits

Comp & perks

health insurance
dental insurance
mental health support
vision insurance
short- and long-term disability coverage
life and AD&D insurance
adoption/surrogacy benefits
wellness programs
employee assistance plans
retirement savings plans
paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

disability managementgroup benefitsanalytical reasoning

Soft Skills

emotional intelligencecompassionorganizational skillsprioritization skillsresiliencycommunication skillscollaboration

Certifications

college degreeuniversity degree