Payroll Set-up Specialist

Manulife

Payroll Set-up Specialist managing onboarding of payroll processes by collaborating with payroll vendors. Act as a key point of contact for stakeholders at Manulife.

Posted 5/22/2026full-timeLapu Lapu City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as the key point of contact for internal partners on payroll questions and issues while managing sensitive client information.
Collaborate with external partners (Payroll Vendors, Payroll Aggregators, TPAs, etc.) to facilitate setup, functionality, and ongoing monitoring of Payroll 180/360, including new plans, plan changes, and test files.
Proactively monitor incoming files, follow up on missing/incomplete data, and support proactive census validation and understanding of file frequency expectations.
Partner with stakeholders to build payroll knowledge, ensure smooth handoffs, and clearly explain data and technical issues to various audiences.
Track and report on implementations and challenges, drive solutions to address root causes, provide backup to teammates, and offer clear communication and direction to internal and external contacts.

Requirements

What you’ll need

Minimum 2 years of industry experience and post-secondary education preferred.
High level of accuracy, attention to detail, strong organizational and time management skills; able to prioritize work requests and multi-task in a fast-paced, changing environment.
Proficiency with Microsoft Office Suite and ability to think and work independently as well as collaboratively within a team.
Thorough understanding of Transfer Agent policies and procedures (confidentiality, timeliness, accuracy) and excellent verbal and written communication skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payroll managementdata validationfile monitoringimplementation tracking

Soft Skills

attention to detailorganizational skillstime managementcommunication skillscollaboration