Care Manager, LTC

Manulife

Join Manulife's Long-Term Care Team as a Care Manager utilizing RN expertise for benefit eligibility assessments. Ensure timely, accurate decisions while delivering quality customer experiences.

Posted 5/22/2026full-timeRemote • Florida, Maine, Massachusetts, Missouri, New York • 🇺🇸 United StatesMid-LevelSenior💰 $61,875 - $103,125 per yearWebsite

About the role

Key responsibilities & impact

Oversee care management activities, including benefit eligibility reviews, care coordination, and documentation, while ensuring quality, timeliness, and a positive customer experience.
Assess clinical needs to determine initial and ongoing eligibility for long-term care benefits.
Review clinical evidence, including onsite assessments from vendors, to make accurate benefit eligibility decisions.
Monitor claims for high-risk activity and maintain appropriate follow-up schedules based on current protocols.
Conduct virtual telehealth assessments when required.
Manage multiple priorities and meet deadlines across assigned claims and projects.
Collaborate with senior care management staff and cross-functional teams to support accurate decisions and optimal customer service.
Stay current with protocols and guidelines through assigned training, regular management check-ins, and team meetings.

Requirements

What you’ll need

Bachelor’s degree in nursing required.
Minimum 5 years of nursing experience, with a focus on geriatrics, long-term care, and/or chronic illness management.
Prior experience in geriatric nursing and the long-term care industry is strongly preferred.
Experience conducting virtual telehealth assessments is considered an asset.
Strong ability to work both independently and collaboratively within multidisciplinary teams.
Excellent verbal and written communication skills, with the ability to engage effectively with customers and internal partners.
Sound clinical judgment and strong decision-making skills to support accurate benefit eligibility determinations.
Proficiency in Microsoft Office and comfort learning new systems; current RN compact license in an NLC state is an asset.

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

nursinggeriatricslong-term carechronic illness managementclinical judgmentdecision-makingtelehealth assessments

Soft Skills

customer experiencecollaborationindependencecommunicationtime managementprioritization

Certifications

Bachelor’s degree in nursingRN compact license