Director – Third-Party Management

Manulife

Director responsible for third-party management at Manulife, driving operational excellence and overseeing supplier performance. Leading a team to ensure high-quality service and regulatory compliance.

Posted 5/22/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$125,100 - CA$175,100 per yearWebsite

About the role

Key responsibilities & impact

Lead, support, mentor, and develop a high-performing third-party management team
Foster a culture of accountability, transparency, high engagement and continuous improvement across internal teams and third-party partners
Set clear expectations and ensure strong execution across third-party contracting, governance, and third-party management activities
Provide guidance on complex third-party performance issues and risk issues
Own and ensure adherence to end to end third party management workflows, including intake, due diligence, onboarding, inventory management, ongoing monitoring, annual third-party governance activities, change management, and offboarding
Partner with various Risk teams, Legal, Procurement, Operations, Finance, Distribution and other relevant teams to ensure consistent application of third-party processes across the business
Identify control gaps, process inefficiencies and drive remediation through process enhancements, tools, and governance reinforcement
Oversee third-party relationships to ensure they meet risk, governance frameworks and applicable Procurement standards and Third-Party Risk Management policies
Design and implement a third-party performance management framework, including best practices and continuous improvement initiatives (including AI, automation opportunities, etc.)
Define and maintain KPIs, dashboards and reporting for leadership
Manage third-party management priorities and plans
Oversee end-to-end third-party performance monitoring, including contractual SLA monitoring, and overall contract compliance
Lead regular business reviews and performance assessments with third-party partners
Plan, execute and oversee all third-party audits and ensure timely and effective remediation of findings identified through audits and other performance monitoring mechanisms
Identify and mitigate operational, regulatory, and reputational risks associated with third-party services
Oversee third-party fee payments, claims funding, reconciliation & approval processes
Act as the senior escalation point for complex third-party performance or risk issues and work with internal partners (Account Management, Legal various Risk teams, etc.) to address root causes and implement fixes
Provide actionable insights and recommendations to executive leaders

Requirements

What you’ll need

Bachelor’s degree in business or related field
7-10+ years of progressive experience in insurance, strategic partnerships, third-party governance/management
Strong leadership capabilities with proven ability to guide, develop, and enable high-performing teams
Proven ability to influence and collaborate across functions, including executive level partners
Strong communication, presentation and facilitation skills
Strong relationship-building skills and collaborative working style
Strong analytical and problem solving skills, with the ability to interpret complex data and drive informed decisions
Knowledge of risk governance requirements and third-party oversight and performance management frameworks
Experience working in a large, complex, matrixed environment

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada including holidays, vacation, personal, and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

third-party managementperformance management frameworkKPI definitioncontract compliancerisk governanceprocess enhancementsdata analysisaudit managementchange managementdue diligence

Soft Skills

leadershipcollaborationcommunicationpresentationfacilitationrelationship-buildinganalytical thinkingproblem solvingmentoringinfluencing

Certifications

Bachelor’s degree