Senior Operational Risk & Control Specialist

Manulife

Senior Analyst providing risk and control guidance to Retirement Operations. Collaborating with operational teams to identify control gaps and implement risk management solutions.

Posted 5/22/2026full-timeWaterloo • 🇨🇦 CanadaSenior💰 CA$70,500 - CA$117,500 per yearWebsite

About the role

Key responsibilities & impact

Provide risk and control guidance to Retirement Operations business units
Support the identification, documentation, and monitoring of key risks and controls within the Risk and Control Inventory
Identify control gaps, recommend practical remediation plans, and ensure controls are appropriately designed, implemented, and tested
Execute control testing per the testing plan, report results, and support remediation with operations
Partner with operational teams to design, implement, and monitor controls
Review, investigate, and manage risk incidents and loss events; ensure timely logging and closure of corrective action plans
Partner with business leaders to respond to audit findings, track remediation actions, and confirm closure within agreed timelines
Build strong relationships with business and support partners; prepare and present materials for senior audiences
Support projects and business changes that impact risk or controls
Develop and maintain risk metrics and reporting

Requirements

What you’ll need

3+ years of audit, risk management, or comparable business experience
Bachelor’s degree in Business, Finance, Accounting, or a related field
Working knowledge of audit standards, control frameworks, and risk management practices
Ability to understand business processes, assess risk, and provide practical recommendations to control deficiencies
Clear and effective verbal and written communication skills
Detail-oriented, results-focused, and committed to quality
Self-motivated with the ability to work independently and collaboratively
Professional certifications (e.g., CPA, CIA, Risk certifications) are an asset
Experience with retirement plan services operations
Data analytics experience is an asset

Benefits

Comp & perks

Health insurance
Dental
Mental health benefits
Vision
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension)
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid time off program including holidays, vacation, personal, and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

audit standardscontrol frameworksrisk management practicesdata analyticsrisk metricscontrol testingremediation plansrisk identificationrisk documentationrisk monitoring

Soft Skills

verbal communicationwritten communicationdetail-orientedresults-focusedself-motivatedcollaborativerelationship buildingpresentation skillsproblem-solvingtime management

Certifications

CPACIARisk certifications