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Manulife

Strategy Lead, Global Records & Information Management

Manulife

Lead transformative strategies for records and information management at Manulife, ensuring compliance and driving operational efficiency.

Posted 5/22/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$92,900 - CA$142,900 per yearWebsite

About the role

Key responsibilities & impact
  • Develop and execute transformative RIM strategies leveraging data, analytics, AI, and automation.
  • Lead and manage high-profile, enterprise-wide projects implementing records management solutions and digital capabilities across key repositories and platforms.
  • Collaborate with global leaders and stakeholders to drive RIM policy compliance and training initiatives.
  • Manage RIM program governance through Steer Committees and Program Working Groups.
  • Champion change management efforts and promote RIM initiatives alongside communications teams.
  • Analyze and compile metrics and reports to track progress on Global and Segment/Function RIM initiatives.
  • Oversee the Global Record Retention Schedule, partnering with Compliance, Legal, Operations and Risk teams.

Requirements

What you’ll need
  • Minimum 5 years of experience in risk and control, compliance, audit and/or records management within financial services.
  • Degree in records/Information management/computer science/data analysis or library science or related field preferred.
  • Professional certifications in risk management, auditing, compliance or RIM are advantageous.
  • Experience in managing large-scale archival and destruction projects.
  • Familiarity with global insurance operations and regulatory environments.
  • Proven ability to work in a global, matrixed organization.
  • Strong familiarity with Microsoft 365, including Purview, SharePoint Online, Power BI, and the Power Platform, with experience or demonstrated capability in Power Apps, Power Automate, workflow automation, and AI-enabled solutions.
  • Familiarity with records management software and systems, such as SharePoint, Alfresco, Confluence, or similar applications.

Benefits

Comp & perks
  • health, dental, mental health, vision insurance
  • short- and long-term disability
  • life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans
  • financial education and counseling resources
  • generous paid time off including holidays, vacation, personal, sick days, statutory leaves

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Hard Skills & Tools
data analyticsAIautomationrecords managementrisk managementcomplianceauditdata analysisworkflow automationarchival and destruction projects
Soft Skills
leadershipcollaborationchange managementcommunicationorganizational skillsstakeholder managementpolicy compliancetraining initiativesgovernancemetrics analysis
Certifications
risk management certificationauditing certificationcompliance certificationRIM certification