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Manulife

AVP, US Experience Analysis

Manulife

AVP, US Experience Analysis leading a team at Manulife to drive experience reviews and provide insights into business results.

Posted 5/22/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesLead💰 $156,700 - $290,900 per yearWebsite

About the role

Key responsibilities & impact
  • Lead, communicate and strengthen processes for our experience studies for mortality, morbidity, lapse, premium persistency and other policyholder behavior
  • Advise and provide insight as part of regular forecasting (monthly and quarterly) and experience monitoring to assist in the ongoing observation of the inforce business
  • Ensure consistency between expected assumptions and SOE
  • Deliver (with CFO) Financial Plan and own policyholder experience related Plan numbers
  • Coordinate and provide analysis on experience to support explanation of earnings drivers to management
  • Provide pro-active support, experience analysis oversight and analysis for organic and non-organic initiatives to optimize the value of the business
  • Provide actuarial and policyholder experience thought leadership on new business initiatives and assumptions
  • Expand actuarial experience analysis capabilities leveraging non-traditional data and AI tools
  • Develop and implement process improvements and/or simplify current calculations
  • Build strong working relationships and lead direct reports to foster collaboration and relationships within team and with key stakeholders

Requirements

What you’ll need
  • FSA/FCIA designation, or equivalent
  • Expertise with Life and LTC products and extensive knowledge of JH Insurance business strongly preferred
  • Leadership and management skills, leading a team
  • Strong business acumen with an aptitude for strategic, critical, and analytical thinking
  • Strong verbal and written communications skills
  • Strong relationship management skills and ability to work within and across departments
  • Understanding the needs of various stakeholders across the organization
  • Ability to manage multiple projects of varying priorities levels and scope

Benefits

Comp & perks
  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
  • financial education and counseling resources
  • up to 11 paid holidays
  • 3 personal days
  • 150 hours of vacation
  • 40 hours of sick time

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
actuarial analysisexperience studiesfinancial planningdata analysisprocess improvementmortality analysismorbidity analysispolicyholder behavior analysisforecastingAI tools
Soft Skills
leadershipcommunicationrelationship managementstrategic thinkinganalytical thinkingcollaborationproject managementcritical thinkingteam managementstakeholder engagement
Certifications
FSAFCIA