Director, Anti-Fraud

Manulife

Director of Anti-Fraud overseeing and challenging the fraud risk management strategy across North America. Providing strategic oversight to enhance Manulife's global fraud risk management program and ensuring compliance.

Posted 5/15/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesLead💰 $128,550 - $222,820 per yearWebsite

About the role

Key responsibilities & impact

Oversee and challenge the fraud risk management strategy across US and Canada segments
Guide fraud prevention, operations, and investigations to ensure alignment with corporate objectives
Enhance Manulife's global fraud risk management program and ensure regulatory compliance
Develop and implement comprehensive fraud monitoring programs and collaborate with cross-functional leaders
Provide oversight and challenge to ensure fraud risk management practices are robust and aligned with strategic objectives
Utilize knowledge of fraud detection and prevention technologies to enhance organization’s capabilities
Support regional and local compliance teams in deploying effective fraud management strategies
Drive best-practice and ensure standardization, automation, and process improvements across markets
Cultivate relationships with US and Canada regulators to influence fraud risk landscape

Requirements

What you’ll need

8+ years of experience in Financial Crime and/or Fraud risk management, AML/ATF, compliance, or risk management
Track record in designing, developing, and implementing large-scale, standardized, risk management systems and processes
Experience with a large financial institution operating globally is advantageous
Excellent written and oral communication skills, with the ability to articulate complex fraud and regulatory concepts in business terms
Track record of using various persuasive techniques and utilizing frameworks to drive changes to business processes and outcomes
Experience in supporting regulatory engagement and reporting
Strong organizational skills with the ability to prioritize and manage multiple tasks effectively
A stakeholder-oriented approach to managing relationships and collaborating across business units and functional departments, with an energetic and service-oriented style
Proactive, results-oriented individual with the ability to balance multiple priorities and projects

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health coverage
Vision coverage
Short-term disability insurance
Long-term disability insurance
Life insurance
AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee assistance programs
Retirement savings plans (including pension/401(k) plans)
Global share ownership plan with employer matching contributions
Paid time off (up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time annually)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud risk managementfraud detection technologiesAMLATFrisk management systemsregulatory compliancefraud monitoring programsprocess improvementsstandardizationautomation

Soft Skills

communication skillsorganizational skillsstakeholder managementcollaborationpersuasive techniquesresults-orientedprioritizationservice-orientedrelationship managementenergetic style