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Sales Desk Specialist – Guaranteed Wealth Solution
ManulifeSales Desk Specialist acting as a point of contact for the Guaranteed Wealth Solutions Sales team. Handling inquiries and resolving issues across Canada while mentoring new team members.
About the role
Key responsibilities & impact- Serve as the central point of contact for the Guaranteed Wealth Solutions Sales team
- Handle advisor and distributor inquiries across Canada
- Act as a subject matter expert and mentor new team members
- Collaborate with internal teams to resolve complex issues
- Provide recommendations and drive changes to improve processes
- Organize, prioritize, and commit to aggressive deadlines
- Support the sales team with business retention
Requirements
What you’ll need- Post-secondary education
- 5+ years of experience in the insurance/finance sector
- Relevant industry education/designations for the business area/product line considered an asset
- Proven experience in insurance
- Strong technical capabilities and product knowledge
- Excellent understanding of sales channels, processes, and advisor relationships
- Exceptional analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to manage advisor inquiries and complaints calmly under pressure
- Exceptional attention to detail and organizational skills
- Ability to work independently and collaboratively across various levels of the organization
Benefits
Comp & perks- Health insurance
- Dental
- Mental health
- Vision
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid time off (holidays, vacation, personal, sick days)
- Full range of statutory leaves of absence
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurancefinanceproduct knowledgesales processesanalytical skillsproblem-solving skillsadvisor relationship management
Soft Skills
communication skillsorganizational skillsattention to detailability to work independentlycollaborative skillsability to manage inquiries under pressurementoring
Certifications
post-secondary educationindustry education/designations