Bilingual Work Facilitation Specialist

Manulife

Bilingual Work Facilitation Specialist supporting Group Disability operations by facilitating ergonomic assessments and return-to-work initiatives. Collaborating with Case Managers to deliver tailored absence management services.

Posted 5/8/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$52,650 - CA$87,750 per yearWebsite

About the role

Key responsibilities & impact

Support Group Disability profitability by accelerating timely, sustainable return-to-work outcomes for claimants.
Coordinate and facilitate ergonomic assessments and return-to-work meetings (virtual and in-person) by communicating with stakeholders via phone and email.
Partner with Case Managers to manage medical, non-medical, and complex claims using a goal-oriented plan aligned with the overall case strategy.
Deliver Absence Management Consultation Services (AMCS) in collaboration with Case Managers, including ergonomic evaluations and return-to-work planning and follow-up.

Requirements

What you’ll need

University degree in Kinesiology, Ergonomics, or a related discipline
3+ years of vocational/active rehabilitation experience and/or disability case management experience
Strong knowledge of occupational health issues, vocational rehabilitation practices, and disability insurance
Fully bilingual (French/English) with the ability to support clients across jurisdictions outside Quebec
Valid driver’s license and access to a vehicle, with willingness to travel to multiple locations
Working knowledge of medical terminology and the ability to interpret clinical information in a workplace context
Ability to perform ergonomic evaluations/facilitation meetings
Excellent written and verbal communication skills, including professional stakeholder management
Strong PC proficiency, including Microsoft Office (Excel, Outlook, Word)

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ergonomic assessmentsreturn-to-work planningvocational rehabilitationdisability case managementoccupational health knowledgemedical terminologyclinical information interpretationgoal-oriented planningabsence management consultation services

Soft Skills

communication skillsstakeholder managementbilingual (French/English)organizational skillscollaborationproblem-solving