Process Transformation Consultant – Group Benefits Operations

Manulife

Process Transformation Consultant in Group Benefits Operations driving process improvements and operational results through Lean Six Sigma methodologies. Working with cross-functional teams to deliver measurable outcomes.

Posted 5/8/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,500 - CA$117,500 per yearWebsite

About the role

Key responsibilities & impact

Identify, prioritize, and lead high-impact process improvement initiatives aligned to GB Operations and SFS performance objectives
Apply DMAIC to diagnose complex operational issues, identify root causes, and implement practical, sustainable solutions
Own improvement outcomes, including cycle time reduction, capacity release, quality improvement, and service performance
Lead end-to-end value stream mapping to understand flow across functions and identify bottlenecks, constraints, rework, and non-value-added activity
Assess handoffs, policies, and decision points that drive delays or variation
Design future-state processes that improve throughput, stability, and customer and colleague experience
Establish performance baselines using operational data and metrics
Use statistical and analytical techniques to identify variation, trends, and improvement opportunities
Define and implement control plans, KPIs, and visual management to ensure gains are sustained
Partner with technology, automation, and delivery teams to enable process improvements through low-code automation, workflow tooling, or GenAI solutions where appropriate
Frame improvement opportunities so they are process-led and outcome-focused, with solution development executed by specialist teams
Ensure technology changes reinforce improved processes rather than digitizing waste
Work directly with SFS leadership to align on problem statements, priorities, and success measures
Lead cross-functional working sessions to test solutions, resolve constraints, and drive implementation
Coach and support analysts and team members in Lean, Six Sigma, and structured problem-solving techniques
Contribute to the maturation of GB Process Transformation standards, tools, and practices

Requirements

What you’ll need

Six Sigma Black Belt certification (required)
5+ years of experience in process transformation, continuous improvement, or operational excellence, preferably within Financial Services, Group Benefits, Insurance, or another regulated operations environment
Proven track record of leading complex, cross-functional transformation initiatives and delivering measurable operational and financial results
Deep expertise in Lean, Six Sigma, and value stream management, with hands-on application of DMAIC
Strong data analytics capability, with experience using data to diagnose problems, support decisions, and track sustained performance
Demonstrated ability to work effectively with senior leaders (Director / AVP level) and influence action through evidence-based insights
Clear, structured communication skills, with the ability to explain complex problems and solutions in practical terms.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DMAICLeanSix Sigmavalue stream mappingdata analyticsKPI developmentcontrol planslow-code automationworkflow toolingGenAI solutions

Soft Skills

leadershipcoachingcommunicationproblem-solvinginfluencingcollaborationanalytical thinkingstructured thinkingcross-functional teamworkstakeholder engagement

Certifications

Six Sigma Black Belt