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Manulife

Implementation Manager

Manulife

Implementation Manager overseeing client implementations and partnerships with distribution partners at Manulife. Ensuring smooth delivery of service and project timelines.

Posted 5/8/2026full-timeHalifax • 🇨🇦 CanadaMid-LevelSenior💰 CA$59,100 - CA$98,500 per yearWebsite

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Support Distribution partners in the acquisition of new business
  • Primary contact for the client during new issue implementation phases
  • Overall accountability for the relationship with the client during implementation
  • Coordinates and facilitates all client and internal project team meetings
  • Supports group pension clients in driving adoption of digital tools among plan members
  • Works with the implementation team to establish delivery dates for tasks in the project
  • Optimizes the plan's activities in relation to implementation and administration
  • Provides direction and solutions during client discussions
  • Creates and modifies implementation schedules as required
  • Manages the implementation project ensuring tasks are completed and timelines met

Requirements

What you’ll need
  • Bilingualism (English and French) is an asset
  • Excellent oral and written communication skills
  • Strong negotiation skills preferred
  • Thorough knowledge of Group Pension products and services
  • Proficiency in all Microsoft Office products
  • Ability to influence decision makers at all levels
  • Ability to think critically, analyze quantitative and qualitative data, and make recommendations
  • Strong customer-facing skills including expectation management
  • Strong organization and time management skills
  • Demonstrated experience in presentation skills, negotiating commitments, turnaround times
  • Proven ability to determine business priorities, meet goals, manage high volumes of work
  • Previous experience with a project management role/approach (PMP an asset)

Benefits

Comp & perks
  • health, dental, mental health, vision insurance
  • short- and long-term disability insurance
  • life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans
  • generous paid time off including holidays, vacation, personal, and sick days
  • full range of statutory leaves of absence

ATS Keywords

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Hard Skills & Tools
Group Pension productsproject managementdata analysisimplementation scheduling
Soft Skills
bilingualismoral communicationwritten communicationnegotiationinfluencingcritical thinkingcustomer-facingorganizationtime managementpresentation
Certifications
PMP