Senior Implementation Analyst

Manulife

Implementation Analyst at Manulife, providing support for Group Benefits Clients. Ensuring effective implementation of group benefit policies and collaborating with internal partners.

Posted 4/11/2026full-timeWaterloo • 🇨🇦 CanadaSenior💰 CA$51,975 - CA$86,625 per yearWebsite

About the role

Key responsibilities & impact

Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources
Ensure sold plan designs can be administered within the technology, processes, procedures, and product offerings utilized within all areas of Group business
Evaluate and determine appropriate non-standard risk assessments for non-complex new business
Provide analysis and technical support regarding product, pricing, and alternate funding arrangements
Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary
Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries
Actively participating in Group Benefit and Underwriting process and product improvement initiatives
Other duties as assigned

Requirements

What you’ll need

In-depth understanding of Group Life and Health concepts and terminology applicable to all markets
Excellent and extensive knowledge of Manulife Systems
Excellent knowledge of Word, Excel
Comfortable with math and applying actuarially approved pricing methodology

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada including holidays, vacation, personal, and sick days
full range of statutory leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

risk assessmentproduct analysispricing methodologyGroup Life conceptsGroup Health conceptsactuarial principles

Soft Skills

communicationproblem-solvingcollaborationclient relationship management