Define measurement approaches and KPIs aligned to Global Communications goals; establish consistent reporting methodologies across channels, campaigns, and regions, creating reports in PPT, Excel, and PowerBI
Produce recurring performance reports (weekly/monthly/quarterly) and executive-ready readouts; create and maintain dashboards that highlight trends, insights, opportunities, and risks
Translate data into clear narratives and actionable recommendations to improve content strategy, channel performance, employee engagement, and campaign outcomes
Serve as product owner/administrator for Smartsheet, Staffbase, Public Relay, and Hootsuite for Global Communications, working closely with the Global Technology team—configuration, user access, taxonomy/tagging standards, and workflow optimization
Establish guidance, templates, and best practices for consistent use (e.g., naming conventions, metadata, publishing/approval workflows, reporting tags, and documentation)
Establish best practice maintenance, moderation, and ownership structure, working with the Global Communications Leadership Team to ensure we have clarity and rigor around our distribution lists and shared mailboxes for our executive leadership teams and Global Comms team including consolidating and adding moderation, as needed
Develop and deliver training for team members and contributors who use the tools; create how-to resources, office hours, and onboarding materials; ensure adoption and compliance with standards
Collaborate with segment teams, global leads, and practice areas, ensuring aligned on needs for tools, data, and reporting, to pull bespoke insights and analytics by campaign

Requirements

Bachelor’s degree or equivalent practical experience in analytics, communications, marketing, business, information systems, or a related field
6+ years of relevant project management experience, understanding of corporate communications and digital tools a must
Experience in communications, marketing, digital analytics, or a related insights function, with demonstrated ability to translate data into decisions
Hands-on experience with reporting and dashboarding (e.g., Excel, Power BI, Tableau, Looker, or similar)
Experience administering, managing, or governing digital collaboration/publishing tools—particularly Smartsheet, Staffbase, Adobe Analytics, and/or Hootsuite (or comparable platforms)
Demonstrated ability to develop training materials and deliver training to diverse audiences
Experience with social media listening and performance measurement, including synthesis of qualitative and quantitative insights
Strong writing and presentation skills, with the ability to communicate complex analyses clearly to non-technical audiences
Strong project management and stakeholder management skills; ability to manage multiple priorities and deadlines
Experience supporting global, matrixed communications teams and tailoring reporting for executive audiences
Experience building measurement frameworks for executive communications, employee communications, and/or issues management
Familiarity with UTM strategy, web analytics concepts, and content performance measurement

Benefits

health, dental, mental health, vision insurance
short- and long-term disability insurance
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyticsproject managementdigital analyticsreportingdashboardingmeasurement frameworkscontent strategyperformance measurementdata translationtraining development

Soft Skills

strong writing skillspresentation skillscommunication skillsstakeholder managementability to manage multiple prioritiescollaborationtraining deliveryadaptabilityproblem-solvingattention to detail