Senior Business Systems Analyst

Manulife

Business Systems Analyst role at Manulife bridging business goals and technology solutions across integrated environments. Collaborating with multiple teams to deliver high-quality outcomes.

Posted 4/11/2026full-timeWaterloo • 🇨🇦 CanadaSenior💰 CA$113,000 - CA$163,000 per yearWebsite

About the role

Key responsibilities & impact

Lead business and systems analysis for medium to large initiatives across multiple applications, systems, and integrations
Elicit, analyze, and document business, functional, and technical requirements with clarity, completeness, and traceability
Translate business objectives into user stories and technical stories with well-defined acceptance criteria
Conduct impact analysis to assess downstream effects across systems, data flows, and integrations
Document process flows, business rules, data requirements, and high-level system behaviors
Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
Partner with Product Owners to refine and prioritize the backlog to support incremental delivery
Collaborate with developers and testers throughout the sprint lifecycle to clarify requirements and support successful implementation
Support demos, functional testing, and user acceptance testing (UAT)
Act as a liaison between business stakeholders, Product, and technology teams
Facilitate discussions to uncover needs, resolve ambiguity, and align on desired outcomes
Collaborate with architects and engineers to ensure solutions align with design standards and technical direction
Support UAT activities, defect triage, and validation of results
Assist with analyzing production issues by identifying root causes and recommending solutions
Identify opportunities to improve systems, processes, and ways of working

Requirements

What you’ll need

Extensive experience as a Business Systems Analyst, Technical Business Analyst, or in a similar role
Proven experience working within large, integrated technology environments
Strong understanding of Agile delivery practices and collaborative team models
Ability to analyze complex problems, manage competing priorities, and communicate effectively with both technical and non-technical stakeholders
Strong organizational, analytical, and problem-solving skills

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability insurance
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days
full range of statutory leaves of absence

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysissystems analysisrequirements documentationimpact analysisprocess flowsAgile methodologiesuser acceptance testingdefect triageroot cause analysisincremental delivery

Soft Skills

communicationorganizational skillsanalytical skillsproblem-solvingcollaborationfacilitationstakeholder managementprioritizationclarityambiguity resolution