Manulife

Senior Business Systems Analyst

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Waterloo • Canada

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Salary

💰 CA$113,000 - CA$163,000 per year

Job Level

Senior

About the role

  • Lead business and systems analysis for medium to large initiatives across multiple applications, systems, and integrations
  • Elicit, analyze, and document business, functional, and technical requirements with clarity, completeness, and traceability
  • Translate business objectives into user stories and technical stories with well-defined acceptance criteria
  • Conduct impact analysis to assess downstream effects across systems, data flows, and integrations
  • Document process flows, business rules, data requirements, and high-level system behaviors
  • Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
  • Partner with Product Owners to refine and prioritize the backlog to support incremental delivery
  • Collaborate with developers and testers throughout the sprint lifecycle to clarify requirements and support successful implementation
  • Support demos, functional testing, and user acceptance testing (UAT)
  • Act as a liaison between business stakeholders, Product, and technology teams
  • Facilitate discussions to uncover needs, resolve ambiguity, and align on desired outcomes
  • Collaborate with architects and engineers to ensure solutions align with design standards and technical direction
  • Support UAT activities, defect triage, and validation of results
  • Assist with analyzing production issues by identifying root causes and recommending solutions
  • Identify opportunities to improve systems, processes, and ways of working

Requirements

  • Extensive experience as a Business Systems Analyst, Technical Business Analyst, or in a similar role
  • Proven experience working within large, integrated technology environments
  • Strong understanding of Agile delivery practices and collaborative team models
  • Ability to analyze complex problems, manage competing priorities, and communicate effectively with both technical and non-technical stakeholders
  • Strong organizational, analytical, and problem-solving skills
Benefits
  • health, dental, mental health, vision, short- and long-term disability insurance
  • life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
  • financial education and counseling resources
  • generous paid time off program including holidays, vacation, personal, and sick days
  • full range of statutory leaves of absence
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysissystems analysisrequirements documentationimpact analysisprocess flowsAgile methodologiesuser acceptance testingdefect triageroot cause analysisincremental delivery
Soft Skills
communicationorganizational skillsanalytical skillsproblem-solvingcollaborationfacilitationstakeholder managementprioritizationclarityambiguity resolution