Plan Design Quality Analyst
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • Philippines
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About the role
- Conducts quality reviews of systems coded and documents prepared by Plan Design installation administrators.
- Communicates findings to Plan Design installation administrators and management.
- Identify areas of improvement through trending and analysis.
- Keep informed of changes in policies and processes.
- Initiate process improvements to effectively align team capabilities with current and future need.
- Contribute to calibration sessions to ensure consistency.
- Provide post-training/nesting support to new QA’s such as, but not limited to – auditor’s review, peer audit, question support, root cause and trending analysis
- Assist with rework investigations and help with formulating ideas/initiatives to reduce rework
- Support SOX and SOC audit activities; support Key Risk Reviews and/or Audits (where applicable)
Requirements
- Candidate must be effective or highly effective in current role
- Must be proficient with GB applications and processes, Plan Design experience would be an asset
- Knowledge of all GB systems such as:
- V3
- Manuconnect (Traditional and Admin Advantage)
- Clients II
- ESC
- Documents
- CPM
- Knowledge in MS Office Applications (Word, Excel, PowerPoint).
- Strong technical, analytical, organizational, and problem-solving skills.
- High level of accuracy, attention to detail and ability to exercise flexibility and judgement.
- Ability to prioritize and act with a sense of urgency where applicable.
- Self-directed, self-starter, and motivated with the ability to work with minimal supervision.
- Ability to effectively communicate and negotiate with tact and diplomacy (written and verbal); listen and consider ideas of others.
- Flexible to change, motivated to learn, and challenge the status-quo.
- Proven organization and time management skills.
- Propensity to understand and mitigate risk.
Benefits
- flexible environment
- well-being and inclusion support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality reviewtrending analysisroot cause analysisprocess improvementauditor's reviewpeer auditrework investigationGB applicationsPlan DesignMS Office
Soft Skills
analytical skillsorganizational skillsproblem-solving skillsattention to detailflexibilityjudgmentcommunication skillsnegotiation skillstime managementself-directed