Global RIM Project Manager
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • Philippines
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About the role
- Conduct annual risk assessments to identify Records and Information Management (RIM) process gaps at the Segment and Business Unit levels.
- Work with Segment Records Officers to review results from testing and monitoring of key controls, including walkthroughs with stakeholders such as Record Owners and Business Unit Records Coordinators.
- Provide timely recommendations on process improvements and control gaps to Segment Records Officers and the Global RIM Center of Excellence.
- Perform testing and monitoring activities to validate compliance with the Global RIM Policy and associated controls.
- Ensure alignment with applicable laws, standards, and industry regulations.
- Review and discuss testing outcomes with Segment Records Officers to confirm appropriate control coverage and identify opportunities for improvement.
- Collaborate with internal and external audit and risk teams by providing required documentation and evidence to demonstrate compliance with governance standards.
- Support the Global RIM Director in preparing Corrective Action Plans, including gathering supporting evidence and completing updates before closure deadlines.
- Assist in reviewing Risk and Control Self-Assessments for both the Global RIM Center of Excellence and Segment/Function Records Officers and communicate recommended updates to internal processes.
- Support full project lifecycle activities for electronic records management initiatives, including retention and destruction of files within SharePoint, shared network drives, and other systems housing structured electronic records.
- Prepare and distribute regular reports summarizing risk assessment results, compliance status, and process improvement recommendations for management and stakeholders.
- Develop and deliver training programs to strengthen employee understanding of governance, risk, and compliance requirements and promote a culture of accountability.
- Identify opportunities to improve governance processes, reduce risk exposure, and enhance operational efficiency.
- Serve as a Subject Matter Expert for RIM governance and key control processes, ensuring adequate controls align with Global RIM Standard Operating Procedures.
- Build and maintain effective partnerships with stakeholders across Legal, Compliance, Information Technology, and other functions.
- Apply analytical thinking to evaluate processes, identify gaps, and support the company’s mission of Easier. Better. Faster.
- Participate in meetings and present information to stakeholders at various levels of the organization.
Requirements
- 3–5 years of experience in financial services, ideally in insurance, banking, audit (internal/external), compliance, or operational risk.
- Experience with records and information management is an advantage.
- Strong analytical, problem-solving, and written/verbal communication skills.
- Ability to prioritize and manage multiple tasks, meet deadlines, and work with minimal supervision.
- Proficient in MS Office (Word, Excel, PowerPoint).
- Strong interpersonal skills; adaptable, culturally aware, and able to work effectively under pressure.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk assessmentrecords and information managementcompliance validationprocess improvementtesting and monitoringgovernance standardsanalytical thinkingproject lifecycle activitiestraining program developmentcontrol self-assessments
Soft Skills
analytical skillsproblem-solvingwritten communicationverbal communicationprioritizationtime managementinterpersonal skillsadaptabilitycultural awarenessability to work under pressure