Director, Commercial Servicing Operations
International Luxury Hotel Association
Job Level
Mid-LevelSenior
About the role
- Primary point of escalation for SimCorp Dimension (SCD) users and stakeholders
- Lead projects and initiatives to enhance performance and connectivity of SimCorp
- Solicit feedback from users and stakeholders to develop system enhancements
- Support ad-hoc analyses to identify root cause of production problems and develop timely solutions
- Execute acceptance tests for new security types, functionalities, and system upgrades
- Execute and validate test cases for end-to-end processes
- Ensure timely and accurate maintenance of static data tables (portfolio master, security master, etc.)
- Collaborate with business users and Global Solutions Delivery to create/update/maintain reports (Fund, Chart of Accounts, Accounting posting rules, Portfolio, Free codes, User views, Segments)
- Identify opportunities to leverage system capabilities to meet business requirements
- Conduct periodic training and calibration with team members
- Provide relevant KPI and produce dashboard and metrics reports for local and on-shore management
- Conduct performance reviews, coach staff, and drive professional growth and development
- Strengthen business unit partnership through regular interaction and meetings
- Promote employee engagement and lead employee-centered initiatives
- Lead process improvement initiatives to create efficiencies and cost savings
- Address team issues through effective planning and strategy
- Perform managerial duties including hiring, attendance/incentives management, billing, and coordination with HR, Finance and IT
- Ensure Service Level Agreements, MBPS and Business Unit compliance standards are met
- Consult on business planning, direction, and identify opportunities for team growth
- Lead regular business reviews and report on productivity, utilization, attendance, challenges and areas for improvement
- Perform any other duties or projects assigned within or beyond working hours if needed
Requirements
- Bachelor’s degree in Finance or Accounting
- Minimum of 5-8 years of relevant experience
- Experience in Static Data Maintenance
- Experience working directly with business clients and application support teams
- Previous experience in investment operations in insurance or financial services (preferred)
- Ability to work well independently and as part of a team
- Ability to grasp new concepts and information quickly
- Eager to build strong relationships with internal departments and external partners
- Excellent organization and prioritization skills with ability to manage competing priorities
- Comfortable influencing without authority
- Strong communication skills – both written and verbal
- Strong customer service orientation
- Candidate must be willing to work on a mid-shift
- Leadership and people management experience (hiring, coaching, performance management, attendance/incentives management)
- Experience partnering with diverse teams located in multiple locations and time zones
- Excellent analytical and diagnostic skills; knowledge of process design and productivity improvement methodologies
- Desire to learn new skills, adapt and take on new challenges
