Manulife

Manager, Operational Risk and Resilience

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Quezon City • Philippines

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About the role

  • Actively participates in providing effective oversight and challenge over risk domains (business continuity, third party risk, or change Risk) and governance activities (risk and control assessments (RCSA), incidents and losses, end user computing solutions) performed by business owners.
  • Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
  • Evaluate and recommend new controls where gaps have been identified.
  • Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely, and that issues and corrective action plans (CAPs) are developed and implemented within the given deadlines.
  • Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue and propose action plans.

Requirements

  • Minimum of 3-5 years of experience in operational risk management or highly related fields such as audit, compliance, etc.
  • Strong knowledge of operational processes, risks, and controls.
  • Broad knowledge of financial services/insurance business and related products.
  • Knowledge of operational risk domains - third party risk, business continuity, change management, disaster recovery.
  • Strong professional skepticism, detail-oriented with excellent analytical and critical thinking skills.
  • Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
  • Results-oriented with a focus on quality, delivering value, and strong attention to detail.
  • Ability to balance priorities and meet deadlines.
  • Solid written and oral communication skills.
  • Strong influencing skills with the ability to build effective relationships, both within and across divisions.
  • High proficiency in MS Office Products and data analytics tools is a PLUS.
  • Self-starter with the ability to work with little guidance.
Benefits
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational risk managementrisk and control assessmentsroot cause analysisdata analytics
Soft Skills
professional skepticismanalytical skillscritical thinkingattention to detailresults-orientedcommunication skillsinfluencing skillsrelationship building