Manulife

Senior Account Analyst

Manulife

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $53,250 - $88,750 per year

Job Level

Senior

About the role

  • Review and complete Policy Year End Reports (PYERs) in PRISM
  • Revise PYER files (Excel or PDF) as needed
  • Prepare and finalize International Experience Reports to be sent to clients
  • Correspond with Network Partners and department members to resolve PYER concerns
  • Review and complete Business Updates in PRISM
  • Prepare and send out OARs to Network Partners for settling outstanding balances
  • Prepare and complete captive reports to be shared with the client based on deadlines
  • Train new colleagues on IGP Administration duties
  • Train and support Genpact on PYER entry and PYER delivery
  • Assists in special projects

Requirements

  • Excellent verbal and written communication skills in English and/or other languages
  • Problem solving skills, with the ability to influence decisions and support prevention of future client issues
  • Proven analytical skills, with the ability to effectively organize, prioritize, and manage multiple tasks in a high volume environment while meeting aggressive service level expectations
  • Collaborative teammate with the ability to work independently and contribute across business areas
  • Typically brings postsecondary education and a basic knowledge of group insurance and pensions
  • Demonstrated passion for providing client-centric solutions
  • Strong working knowledge of Microsoft Office applications, Excel (spreadsheet) and database applications
Benefits
  • health insurance
  • dental
  • mental health
  • vision
  • short- and long-term disability
  • life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans
  • full range of statutory leaves of absence
  • generous paid time off program including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelPDFdata analysisreport preparationpolicy reportingclient reportingproject management
Soft Skills
verbal communicationwritten communicationproblem solvinganalytical skillsorganizational skillscollaborationindependenceclient-centric solutions