Director, Digital Sales and Servicing Performance
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$116,000 - CA$166,000 per year
Job Level
Lead
About the role
- Develop and implement strategies to increase digital sales and improve servicing efficiency
- Analyze digital sales & adoption data and customer feedback
- Collaborate with cross-functional teams to implement digital capabilities
- Monitor digital performance metrics and KPIs
- Influence enterprise-wide digital strategy by aligning insights with roadmaps
- Champion digital adoption among advisors and customers
- Lead efforts to educate and empower advisors with digital tools
Requirements
- 5-7 years of relevant experience in digital sales and adoption
- Advanced knowledge of digital channels and platforms
- Proficient in digital sales platforms (direct to customer and advisor-assisted)
- Expert analytical skills and use of analytics tools (VOICE, Salesforce, PowerBI)
- Ability to translate complex data sets into actionable insights
- Experience using agile methodologies and human-centered design principles
- Proven ability to shape and drive enterprise-wide digital strategy
- Exceptional communication skills
Benefits
- Health insurance
- Dental
- Mental health
- Vision
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program (holidays, vacation, personal, sick days, and statutory leaves)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital salesdigital adoptionanalyticsagile methodologieshuman-centered design
Soft skills
analytical skillscommunication skillscollaborationinfluenceleadership