Manulife

Project Manager, Global Contact Center

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Salary

💰 CA$90,000 - CA$140,000 per year

Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Build and maintain positive relationships with segment leaders and cross-functional teams
  • Deliver consistent, accurate reports, roadmaps, and project documentation for transparency and alignment
  • Use JIRA and other tools to execute on initiatives, handle financials, monitor risks/issues, and provide project transparency
  • Understand collaborator needs, communicate effectively, and secure support for successful outcomes
  • Take ownership for project commitments, decisions, and quality
  • Plan, complete, and execute on Transformation initiatives to meet objectives, timelines, and budgets
  • Produce Change Management artifacts for Transformation initiatives, aligned to Manulife’s Change Enablement framework
  • Collaborate across operations and Technology to support successful delivery of business case commitments and GCC targets
  • Support business case planning and ad-hoc senior leadership reporting requests

Requirements

  • Minimum of 5 years in a Project Manager role
  • Bachelor's degree or equivalent experience in a relevant field (Business, Project Management, or related discipline)
  • Experience in financial services and/or contact center operations (preferred)
  • Professional certifications such as PMP or PRINCE2 (preferred)
  • Agile certifications (e.g., Scrum Master, Product Owner) combined with hands-on experience using JIRA and Confluence
  • Proficiency in both languages if in Québec to support clients from various provinces outside of Quebec
Benefits
  • Health, dental, mental health, and vision insurance
  • Short- and long-term disability
  • Life and AD&D insurance coverage
  • Adoption/surrogacy and wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans including pension and global share ownership plan
  • Financial education and counseling resources
  • Generous paid time off including holidays, vacation, personal, and sick days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementfinancial managementchange managementAgile methodologiesreportingrisk managementdocumentationtransformation initiativesbusiness case planning
Soft skills
relationship buildingcommunicationownershipcollaborationleadership
Certifications
PMPPRINCE2Scrum MasterProduct Owner