Senior Business Process Associate
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Review and validate New issue requests, communicate inquiries and additional information to CSS
- Coordinate data traffic of policy information within external vendors, Regional Group Offices representatives, analysts, and underwriters
- Collaborate with other Manulife teams to complete set-up request
- Initiate billing, publications and ID printing and coordinates mailing instructions to courier
- Perform quality assurance to ensure set-up accuracy
- Activates policy profile for use in claims, underwriting, sales and billing
Requirements
- Knowledge in MS Office Applications (Word, Excel, PowerPoint)
- Strong technical, analytical, organizational, and problem-solving skills
- High level of accuracy, attention to detail and ability to exercise flexibility and judgment
- Commitment to high level of quality and customer service
- Ability to work independently and in a team environment
- Must be able to work on the night shift
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisquality assurancebillingpolicy management
Soft skills
analytical skillsorganizational skillsproblem-solving skillsattention to detailflexibilityjudgmentcustomer serviceteamworkindependence