Operations

• Handle sensitive issues in order to ensure customer satisfaction
• Provide detailed oral and written communication to business areas regarding inquiry resolutions
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal/team qualitative and efficient targets
• Apply premium payments and deposits to policies
• Facilitate changes in payment mode, banking details, and pre-authorized checking
• Process wires, write-offs, refund, suspense clearing, premium offset and chargeback
• In charge of responding to general billing and PAC inquiries
• Conducting billing research and histories

Bilingual Operations Specialist – Individual Insurance

Field Operations Manager

Props Artist

Product Strategy – Operations Lead

Sales Strategy and Operations Manager

Director of R&D Operations