Manulife

Manager, Workforce Management, Reporting & Data Governance

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Waterloo • 🇨🇦 Canada

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Salary

💰 CA$80,700 - CA$145,260 per year

Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Lead all aspects of Workforce Management: forecasting, resource planning, productivity tracking, and performance measurement.
  • Oversee operational reporting and ensure data governance standards are upheld across Health & Dental Claims, AdminAdvantage, Plan Member Administration, Plan Design Services, and Sponsor Financial Services.
  • Build strong relationships with business unit leaders to align support services with service level goals, cost optimization, and employee experience.
  • Develop and maintain staffing models, capacity plans, and financial performance trackers in partnership with Finance.
  • Continuously identify opportunities to improve operational efficiency and resource utilization.
  • Deliver regular reporting on service levels, staffing, digital KPIs, and business reviews.
  • Lead a team of analysts to proactively recommend operational improvements and support strategic initiatives.
  • Champion a data-driven culture by ensuring consistent, accurate, and strategic reporting aligned with business priorities.

Requirements

  • 5–7 years of experience in operations, with a focus on workforce management, reporting, and data governance.
  • 1-3 years of leadership experience.
  • Proven expertise in volume forecasting and capacity planning, ideally within a large organization.
  • Strong technical skills in data analysis, including proficiency with Power Platform and SQL.
  • Demonstrated leadership experience with the ability to influence cross-functional teams and stakeholders.
  • Excellent communication skills—both written and verbal—with a proactive approach to collaboration.
  • High level of analytical discipline and the ability to manage multiple priorities under pressure.
Benefits
  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short- and long-term disability
  • Life and AD&D insurance
  • Adoption/surrogacy benefits
  • Wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
  • Financial education and counseling resources
  • Generous paid time off program including holidays, vacation, personal, and sick days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
workforce managementforecastingresource planningproductivity trackingperformance measurementdata analysiscapacity planningvolume forecastingfinancial performance trackingoperational efficiency
Soft skills
leadershipcommunicationcollaborationanalytical disciplineinfluencingrelationship buildingproactive approachmanaging multiple prioritiesteam leadershipstrategic thinking