Mantra Health

Therapist

• Deliver high-quality, meaningful virtual therapy using evidence-based interventions such as Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Action and Commitment Therapy (ACT), Dialectical Behavior Therapy (DBT), etc.
• Utilize our advanced collaboration portal to connect with students, providing them with the support they need.
• Work closely with campus treatment providers, supervisors, and peers to ensure cohesive care.
• Maintain timely and precise records of all clinical interactions to ensure continuity of care.
• Partner with our administrative support team to enhance overall student care, from initial outreach to resource provision.
• Collaborate with leadership during critical patient scenarios to ensure the best outcomes.
• Become an expert in our unique care model, enabling you to effectively support college students and continually refine your therapeutic skills.

Licensed Mental Health Therapist

Mental Health Therapist, DC Licensed

Customer Success Manager

• Help improve and implement updates to a comprehensive customer engagement strategy in alignment with company objectives
• Partner with the Go-To-Market leadership team to use the collective best practices to ensure customer growth, success, and retention
• Own retention and expansion performance
• Establish a trusted advisor relationship to gain long-term client relationships with partners
• Develop an annual plan to hit net dollar retention (NDR) goals, as well as expansion goals
• Coach CSMs to identify growth opportunities and drive accountability
• Define KPI dashboards and performance tracking systems
• Champion CRM adoption for renewal and expansion forecasting
• Provide leadership and guidance for the Partner Success Team, as well as day-to-day people management
• Lead weekly meetings to ensure up-to-date enablement of the team
• Act as an escalation and de-escalation point for your team, internal cross-functional stakeholders, and Mantra Health’s partners
• Help improve an account risk and health monitoring system for Mantra’s partners
• Partner with leadership in quarterly business review meetings (QBRs)
• Guide and oversee your team’s RFP response processes as appropriate
• Become an expert on Mantra’s solutions and our market
• Champion the use of Salesforce to manage accounts, opportunities, contacts, and renewals
• Travel for customer visits and internal meetings; approximately a few days per month, on average

Senior Director – Partner Success

Manager

• Report directly to the Director of Therapy.
• Allocate 15 administrative hours per week to the direct management of a provider cohort, including clinical consultations, caseload management, and performance management.
• Maintain a clinical caseload of 5 hours per week.
• Engage in collaborative efforts with the clinical leadership team to advance clinical quality and safety initiatives.
• Participate in the interviewing and onboarding processes for new providers, supports ongoing provider engagement, and participates in provider offboarding processes.
• Collaborate with the clinical leadership team in the development and revision of clinic policies and workflows.

Clinical Manager

Marketing

• Assist with the design and production of campaign assets (email, digital, and print) using Figma and related tools
• Version and tailor assets for multiple partner campuses, ensuring accuracy and consistency
• Support campaign QA and export workflows, including file organization and link/QR testing
• Help monitor engagement data through tools like Heap to better understand campaign performance across accounts
• Contribute to campaign reporting, research, and light copy support as needed
• Collaborate in team meetings, brainstorms, and cross-functional syncs

Licensed Mental Health Therapist

Mental Health Therapist, DC Licensed

Senior Director – Partner Success

Clinical Manager

Marketing Intern