Junior Customer Success Associate
Mantra Digital
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $40,000 - $50,000 per year
Job Level
About the role
- Support onboarding of new customers alongside Senior CSMs
- Assist in tracking customer progress, adoption, and engagement
- Join customer calls and take clear, structured notes and follow-ups
- Help manage multiple accounts by tracking tasks, timelines, and action items
- Monitor basic customer health signals and flag risks proactively
- Coordinate across teams (Support, Product, Sales) to resolve issues
- Maintain CRM hygiene (HubSpot or similar tools) with accurate data
- Assist with reporting, dashboards, and basic analysis of customer performance
- Help prepare materials for check-ins and QBRs
Requirements
- 0–1 year of experience (internships, projects, or part-time work count)
- Strong written and verbal communication skills (this is critical)
- Highly organized and detail-oriented
- Ability to multitask and manage competing priorities
- Analytical mindset—you’re comfortable working with data and identifying patterns
- Fast learner with a proactive attitude
- Comfortable working in a fast-paced startup environment
- Bonus (Nice to Have)
- Internship or exposure to SaaS, customer-facing roles, or startups
- Familiarity with tools like HubSpot, Salesforce, or Excel/Google Sheets
- Interest in AI, automation, or customer experience
- Experience with communication tools (email, chat, CRM workflows)
Benefits
- Competitive compensation
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingdashboard creationCRM managementcustomer performance analysis
Soft Skills
written communicationverbal communicationorganizational skillsdetail-orientedmultitaskinganalytical mindsetproactive attitudeability to manage competing priorities