Junior Customer Success Associate

Mantra Digital

Entry-level Customer Success Associate at Meera AI assisting with customer onboarding and engagement. Collaborating closely with Senior CSMs to manage accounts and enhance customer experience.

Posted 4/17/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $40,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Support onboarding of new customers alongside Senior CSMs
Assist in tracking customer progress, adoption, and engagement
Join customer calls and take clear, structured notes and follow-ups
Help manage multiple accounts by tracking tasks, timelines, and action items
Monitor basic customer health signals and flag risks proactively
Coordinate across teams (Support, Product, Sales) to resolve issues
Maintain CRM hygiene (HubSpot or similar tools) with accurate data
Assist with reporting, dashboards, and basic analysis of customer performance
Help prepare materials for check-ins and QBRs

Requirements

What you’ll need

0–1 year of experience (internships, projects, or part-time work count)
Strong written and verbal communication skills (this is critical)
Highly organized and detail-oriented
Ability to multitask and manage competing priorities
Analytical mindset—you’re comfortable working with data and identifying patterns
Fast learner with a proactive attitude
Comfortable working in a fast-paced startup environment
Bonus (Nice to Have)
Internship or exposure to SaaS, customer-facing roles, or startups
Familiarity with tools like HubSpot, Salesforce, or Excel/Google Sheets
Interest in AI, automation, or customer experience
Experience with communication tools (email, chat, CRM workflows)

Benefits

Comp & perks

Competitive compensation
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingdashboard creationCRM managementcustomer performance analysis

Soft Skills

written communicationverbal communicationorganizational skillsdetail-orientedmultitaskinganalytical mindsetproactive attitudeability to manage competing priorities