Customer Support Analyst – Affirmative Position for Persons with Disabilities (PWD)
ManpowerGroup Brasil
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Salary
💰 R$2,823 per month
About the role
- Provide support to the app's user base via email and chat
- Create internal tickets for other company departments and vendors
- Record all customer interactions
- Investigate specific issues in collaboration with development teams
- Analyze customer data across various systems
- Create and update saved/canned responses in the system
- Create and update knowledge articles, Frequently Asked Questions (FAQ), and internal support content
Requirements
- Bachelor's degree in Business Administration
- Fluent or native Spanish
- Intermediate English
- Experience in consultative customer support, preferably via digital channels
- Proficiency in Microsoft Office and CRM systems
Benefits
- Meal allowance
- Food allowance
- Life insurance
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportdata analysisticketing systemsknowledge managementFAQ creationcanned responsesCRM systemsMicrosoft Office
Soft Skills
communicationcollaborationproblem-solvingconsultative skills
Certifications
Bachelor's degree in Business Administration