Technical Support Engineer, Telecom, Bilingual
ManpowerGroup Brasil
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Troubleshoot simple and medium-level issues with GTAC and HQ when failures or errors occur, until the installation is successfully completed
- Apply and coordinate maintenance windows (MW) with the client
- Draft MOPs for non-complex (medium-risk) activities in collaboration with the client and the company
- Perform field technical support activities, which may include traveling to customer sites, hardware replacement, technical workshops, and other tasks
- Handle customer SRs (service requests) for medium-risk issues, including consulting and troubleshooting
- Implement the necessary solution until ticket closure and ensure SLA compliance
- Conduct platform health checks and implement preventive measures during low-risk maintenance windows
- Conduct low-risk maintenance windows following company and customer procedures
Requirements
- Bachelor's degree in Engineering, Networking, Computer Science/Information Systems (ADS), or related fields
- English proficiency at B2 level or higher
- Experience in field technical support, maintenance windows (MW), Huawei and Cisco equipment, MOP creation, handling tickets, and experience with SGT systems
- Availability to visit client sites when required
Benefits
- Meal allowance
- Life insurance
- Health insurance
- Dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingfield technical supportmaintenance windowsMOP creationticket handlingSGT systemshardware replacementpreventive measuresplatform health checksSLA compliance
Soft skills
communicationcoordinationcustomer serviceproblem-solvingcollaboration
Certifications
Bachelor's degree in EngineeringBachelor's degree in NetworkingBachelor's degree in Computer ScienceBachelor's degree in Information Systems